Replace or cash out

CARD EXPIRY

When your Multi-currency Cash Passport has expired, you can return to any participating branch of the Purchase Location to redeem any unspent funds on the Card. Payment will be made to you in AED (Arab Emirates Dirham), please check with the branch for details of the exchange rates applied. A fee may also apply - please check with the branch for more information.

Please see the 'Cash out and Close' section below for options of redeeming your available balance and closing the Card before it has expired.

 

CASH OUT AND CLOSE (BEFORE CARD EXPIRY)

If your Card is still valid but you would prefer not to keep it for another trip, you can withdraw your remaining balance (assuming it is within the ATM's issuing limits) from an ATM displaying the Mastercard® Acceptance Mark.

Alternatively, you can return to any participating branch of the Purchase Location, and have your balance (less any fees and subject to exchange rates) refunded.

 

LOST, STOLEN OR DAMAGED CARDS

If your Multi-currency Cash Passport is lost, stolen or damaged, contact Card Services immediately, so they can cancel the Card. Rest assured, your balance is chip and PIN protected and if you have an Additional Card, you can still access your funds with the Additional Card. If you only have one Card, or both your Cards are lost or stolen, Card Services can offer further assistance, including a Replacement Card or emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).